Knowledgebase
My Print@Home Tickets have not arrived
Posted by Ruth Hollows on 24 January 2017 10:21 PM

A Print@Home ticket will have been sent to the email address you entered when you made the booking. Please ensure you have checked the correct email account, and that you search the junk mail folder.

The most common reason for this email to be lost, is that there was a mistake in the email, causing any communications to bounce back. If this may be the case, please contact us via the "Resend Tickets" form. Fill in the relevent payment information and one of our agents will be able locate your booking and resend your tickets to the correct email address.

IMPORTANT: Our staff will endeavour to find your lost tickets as soon as possible, but in some cases it might not be possible (i.e. if you are enquiring on the same day as your session, after office hours or on the weekend. In this case, please rest assured that the Venue Box Office are able to locate your booking using the email address or booking Confirmation Code (displayed when you completed your booking). Please head straight to the Box Office on the night and they will be able to help.