Knowledgebase
Refund Policy
Posted by Ruth Hollows on 03 July 2014 06:56 AM

All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process. The session date, time, film title and city are available for review at each step of the process.

Refunds will not be given for a cancellation or termination due to adverse weather conditions such as rain. (See Adverse Weather Conditions FAQ for further details on the Rainout policy)

If a session is cancelled due to technical failure or temporary venue closure, refunds or replacement tickets will be offered to affected ticket holders.

For full details of our refund policy please refer to our Terms of Sale here.