Knowledgebase
I'm unsure if my booking went through
Posted by Justine Fisher on 03 July 2014 05:15 AM

When you complete your booking a confirmation screen will load and you will automatically receive a tax invoice by email confirming your booking.

This email will usually come through in a few minutes but please allow up to 24hrs. Moonlight Cinema makes every effort to ensure that emails are delivered swiftly to your inbox, however they are occasionally filtered out by spam or junk mail programs. If you do not receive your confirmation email, please check your junk mail folder. If you are using a corporate email address there may be an automatic filter on your network. Please enquire with your network administrator.

 

If you recieved an error message: There may have been a problem with your credit card or internet connection.

Please ensure that you check your credit card or PayPal statements before proceeding with a second booking, and check your email inbox for a confirmation email. If you have any concerns, contact us before you try to book again.