Knowledgebase
My session was cancelled due to Adverse Weather. How do I Rebook?
Posted by Ruth Hollows on 10 October 2017 07:56 PM

If a session is cancelled due to adverse weather, your tickets will be automatically converted to a voucher redeemable for the same ticket type at a future session in that season. You must retain your original tickets (vouchers) in order to re-book to another session.

If you purchased your ticket online: You are now able to re-book online in advance of the new session you wish to attend. Please Click Here and follow the prompts. Please note you will need to have your booking reference code handy. This is located on the confirmation page when you make your booking, or on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”, NOT the individual ticket code.

If you purchased your ticket at the Box Office: Simply bring your rainout ticket to the session that you wish to attend. Tickets are subject to availability. Please bring the original ticket to be scanned at the gate – this way you avoid queuing at the Box Office. Terms of Sale apply.

 

 

Keywords: rain, weather, cancelled, rebook, rainout, swap tickets