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Knowledgebase : Booking Tickets
Once your online booking has been completed you will receive a confirmation email with your Print@Home Ticket Receipt attached. Please print this PDF (or save it to your mobile device) and present the receipt at the gate when you arrive. * If you are ...
If you have a Gift Voucher, Complimentary Pass or Season Pass, we suggest that you redeem your voucher online in advance of the session you wish to attend. Tickets are subject to availability and your voucher does not guarantee you entry until it has been...
All bookings are final, and we do not refund or exchange tickets for a mistaken booking. Refunds and exchanges will not be made for inadvertently booking the wrong session, ticket type, or number of tickets. We ask that you PLEASE CHECK THE SESSION DETA...
When you complete your booking a CONFIRMATION SCREEN will load and you will automatically receive a tax invoice by EMAIL confirming your booking. This email will usually come through in a few minutes but please allow up to 24hrs. Moonlight Cinema makes ...
If a session is cancelled due to adverse weather, your tickets will be automatically converted to a voucher redeemable for the same ticket type at a future session in that season. You must retain your original tickets (vouchers) in order to re-book to ano...
There is no way to pre-book a Bean Bed. Make sure you turn up early to secure one - on busy nights they do sell out! We always recommend packing a picnic rug, blanket and some pillows just in case. For related topics see: "What time do the gates open?"...
Yes. Head straight to the gate with the tickets displayed on your smartphone/tablet screen.
If you wish to upgrade your General Admission to Gold Grass please contact us and we can help you to upgrade your tickets if there is availability in Gold Grass. Please note that Gold Grass has limited availability and can sell out far in advance.    ...
STUDENT/CONCESSION – To purchase a student/concession ticket, you must provide a valid student, transport concession or unemployment card. SENIOR – To purchase a senior ticket, you must provide a valid seniors, pensioner or health care card. CARER – C...
Yes, carers with a valid companion card will be granted free entry to the General Admission section. If you are accompanying someone in the Gold Grass section, you are allowed to sit with them in Gold Grass but carers will NOT receive a free Gold Grass ...
Moonlight has special arrangements in place for groups of 40 or more including discounted tickets. For more information or to talk to someone about holding your next event at Moonlight, visit the group booking page here [https://www.moonlight.com.au/for-g...
At Moonlight, all seating is unreserved. If you have a General Admission ticket; simply arrive and grab a spot on the lawn. If you are in Gold Grass or Connoisseur Lounge; when you arrive our friendly hosts will help you choose seats and ensure you're...
If you have an EVENT CINEMAS OR MOONLIGHT GIFT CARD with a monetary value on it, you can follow these steps to use your Gift Card to pay for your tickets. 1. Select the session you wish to attend and click on "BUY TICKETS". 2. Add tickets to your order...
Moonlight also accepts payment via Paypal. It's a safe, easy way to pay online without using a credit card. For more information and to start using Paypal click here [http://www.paypal.com.au]. Alternatively, you can buy tickets in person at your nearest...
A Print@Home ticket will have been sent to the email address you entered when you made the booking. Please ensure you have checked the CORRECT EMAIL ACCOUNT, and that you search the JUNK MAIL folder. The most common reason for this email to be lost, is ...
Our online booking system allows you to purchase up to 10 tickets per booking. If you require more, you will need to make multiple bookings. If you are interested in purchasing 40+ tickets, we encourage you to visit the GROUP BOOKINGS page here. [https:...
All bookings are final, and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the b...
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We accept: Visa, Mastercard, AMEX and Diners Club. 
Moonlight is pleased to offer a number of "Advance Screenings" over the summer season. This means that you get to see brand new movies before they are officially released in the cinemas. If you see this label on any of our screenings, it simply means th...
The Connoisseur Lounge is an area where you can relax and enjoy the movies under the stars. Ticket price includes a reserved bean bed in a prime area. There is no wait service to this area (as there is in Gold Grass) but you’re welcome to visit our fully ...
Gold Grass is a matter of lights, camera, inaction! It’s the easiest, most relaxing way to enjoy Moonlight Cinema and soak up the garden ambience. A Gold Grass ticket includes entry and a reserved bean bed in a premium viewing location on the lawn and y...
NO FREE TICKETS or NFT is a restriction placed by film distribution companies on some newly released movies. Until this restriction is lifted, no complimentary or free passes can be used for these films. The NFT restriction does not apply to pre-paid vouc...
You can book tickets online at www.moonlight.com.au [http://www.moonlight.com.au]. Simply select your VENUE and click the booking link under the film of your choice. We advise booking online in advance to secure your ticket. But if this is not possible,...