If a session is cancelled due to adverse weather, your tickets will be automatically converted to a voucher redeemable for the same ticket type at a future session in that season. You must retain your original tickets (vouchers) in order to re-book to another session.
If you purchased your ticket online: You are now able to re-book online in advance of the new session you wish to attend. Please Click Here and follow the prompts. Please note you will need to have your booking reference code handy. This is located on the confirmation page when you make your booking, or on the receipt page of your Print-At-Home tickets. It is the 7-digit code beginning with “W”, NOT the individual ticket code.
If you purchased your ticket at the Box Office: Simply bring your original ticket to the session that you wish to attend. Tickets are subject to availability. Please bring the original ticket to be scanned at the gate – this way you avoid queuing at the Box Office. Terms of Sale apply.
In the rare event that a session is cancelled, ticket holders will receive an SMS and an EMAIL, we will update the movie listing on our WEBSITE and we will post a notification on FACEBOOK. In addition, SIGNAGE will be erected on site. You will be the first person to hear in the event of a cancellation, Moonlight Head Office often does not receive any advanced notification so will not be able to respond to requests for information.
Please note that Moonlight Cinema is an outdoor event and will go ahead in most weather conditions, including light/intermittent/potential rain. We strongly recommend you bring wet weather gear in case of rain (note the use of umbrellas during screenings is not permitted as it obstructs the view of other audience members). The decision to cancel a screening is made by the Venue Manager on site, and can be made at any time up to or during the screening. Moonlight does not provide refunds on tickets if a session is cancelled due to adverse weather.
*For complete Terms of Sale, please click here.