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MY SESSION WAS CANCELLED. HOW DO I SWAP MY TICKET?

In the event of a cancellation, you will receive an SMS and an EMAIL to the mobile number and email address you entered when purchasing tickets online.

Using the link in the email : https://www.eventcinemas.com.au/moonlight/rainout you are able to swap your tickets to a new session! 

Step 1. Select the Moonlight Cinema site you were cancelled from.

Step 2. Enter the booking reference code from your booking (this starts with W).

Step 3. Choose the new date you would like to attend and your tickets will be swapped!

Please note: Tickets are only allowed to be swapped over one time and then become invalid from swapping. Tickets are only valid to swap in the current summer session and will expire at the end of the 2021/2022 summer season. If your original ticket booking was for one of our premium experiences, there will need to be sufficient seats remaining for them to swap over successfully.

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  1. Jessica

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