TICKETING AND SEATING

All things tickets, vouchers and seating.

• CAN I USE AN EXPIRED GIFT CARD OR VOUCHER?

  You can view the balance and expiry of your Gift Card or Voucher here: https://www.eventcinemas.com.au/giftcard/balance Unfortunately, if your voucher is past it's expiry date or needed to be used in ...

• WHAT ARE THE SEATING ARRANGEMENTS?

  All tickets to our premium sections - Gold Grass and Connoisseur Lounge include bean beds, all pre-spaced for your comfort. In our General Admission section, we ask that you adhere to social distancin...

• MY SESSION WAS CANCELLED. HOW DO I SWAP MY TICKET?

  In the event of a cancellation, you will receive an SMS and an EMAIL to the mobile number and email address you entered when purchasing tickets online. Using the link in the email : https://www.eventc...

• HOW DO I SWAP MY TICKETS?

  Ordinarily we don't exchange tickets due to inability to attend, but we understand sometimes there are extenuating circumstances. Pending on the circumstance, we will allow you to swap your tickets fo...

• WHAT ARE THE DIFFERENT TYPES OF TICKETS AND WHAT DO THEY MEAN?

  Advanced Screening:  Moonlight is pleased to offer a number of Advance Screenings over the summer season. This means that you get to see brand new movies before they are officially released in the cin...

• WHAT HAPPENS IF I MADE A MISTAKE WHEN BOOKING?

  Not to worry, we understand that everyone makes mistakes! Name change is not required on the tickets so you are also more than welcome to gift them. To transfer your tickets to another show, contact u...

• HOW CAN I BOOK USING A GIFT CARD OR VOUCHER?

  If you have an Event Cinemas or Moonlight Gift Card with a monetary value on it, you can follow these steps to use your Gift Card to pay for your tickets. 1. Select the session you wish to attend and ...

• WHAT HAPPENS IF MY GROUP IS ARRIVING SEPARATELY AND WE ONLY HAVE ONE BARCODE?

  Our online booking process generates only one booking code per group. If you are arriving separately please send a copy of the booking reference code to the other members of your group and let our fri...

• CAN I UPGRADE MY TICKET?

  We would love for you to upgrade your ticket to try our premium seating in either Connoisseur Lounge or Gold Grass. If you wish to do so, please make a new booking for the premium area of your choice ...

• CAN I SHOW THE TICKETS ON MY PHONE?

  Yes you sure can! In fact, it's encouraged. Help us save the trees and head straight to the gate with the tickets displayed on your smart phone or tablet screen. Don't forget to turn your brightness u...