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TICKETING AND SEATING

  • MY SESSION WAS CANCELLED. HOW DO I SWAP MY TICKET?

    In the event of a cancellation, you will receive an SMS and an EMAIL to the mobile number and email address you entered when purchasing tickets online. Using the link in the email : https://www.eventc...

  • AM I ABLE TO GET A REDUCED TICKET PRICE IF I AM A CHILD, CARER OR HOLD A CONCESSION CARD?

    Children under the age of 3 will be admitted free of charge to our screenings. If you are in Connoisseur Lounge or Gold Grass your child under three will not be given a bean bead but are more than wel...

  • CAN I SHOW THE TICKETS ON MY PHONE?

    Yes you sure can! In fact, it's encouraged. Help us save the trees and head straight to the gate with the tickets displayed on your smart phone or tablet screen. Don't forget to turn your brightness u...

  • CAN I UPGRADE MY TICKET?

    We would love for you to upgrade your ticket to try our premium seating in either Connoisseur Lounge or Gold Grass. If you wish to do so, please make a new booking for the premium area of your choice ...

  • WHAT HAPPENS IF MY GROUP IS ARRIVING SEPARATELY AND WE ONLY HAVE ONE BARCODE?

    Our online booking process generates only one booking code per group. If you are arriving separately please send a copy of the booking reference code to the other members of your group and let our fri...

  • IS SEATING ALLOCATED?

    Seating at our beautiful venues is not allocated and is given on a first in, first pick basis pending on the ticket type. Our friendly staff at the venue will be happy to assist in finding the perfect...

  • HOW CAN I BOOK USING A GIFT CARD OR VOUCHER?

    If you have an Event Cinemas or Moonlight Gift Card with a monetary value on it, you can follow these steps to use your Gift Card to pay for your tickets. 1. Select the session you wish to attend and ...

  • WHAT HAPPENS IF I MADE A MISTAKE WHEN BOOKING?

    Not to worry, we understand that everyone makes mistakes! Name change is not required on the tickets so you are also more than welcome to gift them. To transfer your tickets to another show, contact u...

  • WHAT ARE THE DIFFERENT TYPES OF TICKETS AND WHAT DO THEY MEAN?

    Advanced Screening:  Moonlight is pleased to offer a number of Advance Screenings over the summer season. This means that you get to see brand new movies before they are officially released in the cin...

  • HOW DO I SWAP MY TICKETS?

    Ordinarily we don't exchange tickets due to inability to attend, but we understand sometimes there are extenuating circumstances. Pending on the circumstance, we will allow you to swap your tickets fo...